Return Policy

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How do I return an item?

If a product does not meet your expectations, proceed as follows:

IF ORDERING ON A CUSTOMER ACCOUNT

1. Log on to www.chicasaves.com with your username and password.
2. Click on "Return order".
3. You will need to tell us the following:
1. Select the article and quantity you are returning
2. Indicate whether you want a replacement or a refund
3. Select a reason for the return
4. If you want a replacement, enter the new size and/or colour
5. If you are returning more than one product, click on "Add return items"
4. After you have entered all the items you are returning, click the "Submit" button at the bottom.
5. Now click "Print' and add the printout to your return shipment.

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 14 days after receipt.

As soon as we receive your return shipment, we will send the replacement items or refund your purchase. In case of replacement, you are responsible for paying for shipment of the returned articles to us, while we pay for shipment of the replacements to you.

IF ORDERING AS A GUEST

1. Send an e-mail with the subject line "Return guest order" to our customer service with the following information:
• Order number
• For each article you want to return:
• Item number, colour and size
• Number of items you are returning
• Reason for the return
• Type of return (replacement or refund)
• If you want a replacement, enter the size and/or colour you want
2. As soon as we have processed the return request, we'll send you an e-mail with a return form attached. Print and fill out the form and add it to your return shipment.

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 14 days after receipt.

As soon as we receive your return shipment, we will send the replacement items or refund your purchase. In case of replacement, you are responsible for paying for shipment of the returned articles to us, while we pay for shipment of the replacements to you.

One or more products in my order are defective. What should I do?

Our products are subject to careful quality control. But it is still possible that there are hidden defects that only become apparent in use. If you receive a defective product, call or e-mail our customer service.

Can I cancel or change my order after i've placed it?

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.
So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).